User onboarding
User onboarding is a meeting point of risk and opportunity. It’s a crucial moment to catch fraud — but too much friction can result in customer drop-off. That’s where the Real Identity Platform comes in. It's designed to enable businesses to maximize onboarding conversion, minimize fraud, and reduce costs. Discover the value it could drive for your business in this ROI calculator.
User expectations of onboarding
Discover what users like and dislike about digital onboarding and identity verification processes. Read this end-user expectations report to understand how your business can streamline identity verification and help build a better user onboarding process.
Onboard with confidence
The Real Identity Platform brings together a suite of verifications, no-code orchestration, and AI-driven analysis so you can create effective digital onboarding journeys.
Onboard users the first time
Route users to the right workflow by starting with low-friction data verifications, and routing them to higher-friction verifications if needed. Smart Capture SDK's real-time glare and blur detection maximizes conversion and pre-fills forms with data collected from an ID.
Navigate global compliance
We verify identity in 195 countries for 900+ global businesses. Meet KYC and AML identity verification obligations by designing workflows that meet your requirements. Verify age with document verification, and validate user data to ensure they aren’t sanctioned or classified as high-risk.
Reduce risk without friction
Our analysis is powered by Atlas™ AI. It’s made of 10,000+ micro models trained to look for individual fraud markers — detecting up to 50% more document fraud than generalized approaches.
Discover Onfido for user onboarding
Verification Suite
A comprehensive library of document and biometric solutions, trusted data sources, and fraud detection signals.
Onfido Studio
Onfido Studio is a no-code orchestration solution – simply drag and drop checks and signals to design workflows that meet your onboarding requirements, and automatically route customers to the experience that best suits them.
Atlas AI
Atlas AI powers Onfido and provides fair, fast, and accurate identity verification. Built in-house by a dedicated team of researchers and engineers, Atlas delivers fully-automated identity verification with 95% of checks completed in seconds, and 54% improved fraud accuracy year-over-year.
Smart Capture SDK
Our Smart Capture SDKs make capturing and uploading documents and biometrics a breeze. They’re designed to work for everyone featuring cross-device journeys and WCAG 2.1 AA accessibility features.
Onboarding shouldn’t compromise on conversion or security
The Real Identity Platform gives you confidence in user identity without compromising on experience. Orchestrate workflows that meet your risk, compliance, and experiential objectives, and automatically route users to the right workflow — so your onboarding experience isn’t one-size-fits-all.
Our digital onboarding itself was one of the big key changes, or critical moments that helped us grow as a bank… When that happened, The Union Bank was actually prepared, we were the only local, digital bank that was ready… And from that time, it was growth, massive growth for the bank
AJ Atienza, Senior VP of Digital CX The Union Bank of the Philippines
Watch the onboarding webinar
What really makes Onfido stand out is that their solution works quickly and efficiently across all our markets.
Djoeri Timesen, Chief Product Officer, bunq
Read bunq case study
Onfido has really aligned with our priorities, working to achieve our desired delivery by rapidly responding and iterating. Direct contact between engineering teams has fostered a beneficial partnership – identifying problems early, collaborating on solutions and improving the overall integration.
Lewis Tuff, Lead Platform Engineer, Revolut
Read Revolut case study
Onfido set the gold standard in terms of client onboarding. Acting as a true partner, we felt supported with best practices and knowledge-sharing. Whether it’s their developers or UX Design experts, they've been open and accessible.
Peter Lu, Credit & Lending Product Lead, KOHO
Read KOHO case study
Customers are looking for the solutions that are easily available – just the way they need them and whenever they need them, fully online. Onfido helps us bridge that gap, enabling us to know our customers in a fully online manner.
Artur Stankiewicz, Chief Marketing and Digital Officer, Orange
Read Orange Flex case studyKeep up to date with the latest identity insights
FAQs
A digital user onboarding solution utilizes advanced technologies like artificial intelligence and machine learning to streamline and automate the onboarding process. By leveraging various identity verification methods, such as document and biometric verification, solutions ensure the authenticity of users' identities and reduce manual processes. This automation significantly reduces the time taken to onboard new users, minimizes errors, and enhances the overall user experience, enabling businesses to onboard customers swiftly and securely.
Automated user onboarding brings several key benefits to businesses and their customers:
- Faster onboarding: Automated processes eliminate manual review delays, allowing users to complete the onboarding process quickly, leading to increased conversion rates.
- Enhanced security: Advanced identity verification techniques ensure that only genuine users are onboarded, mitigating the risk of fraudulent activities.
- Improved compliance: Automated solutions help businesses meet regulatory requirements by performing comprehensive background checks and verifying user identities.
- Cost-efficiency: By reducing the need for manual resources, automated onboarding solutions save costs and resources for businesses. A higher rate of conversion also leads to increased revenue and lowers the cost of drop-off.
- Seamless user experience: Customers can complete the onboarding process from the comfort of their devices without the hassle of visiting physical locations, resulting in a seamless and convenient experience.
Digital ID verification plays a crucial role in enhancing the user onboarding flow in the following ways:
- Swift verification: Users can upload their identity documents digitally, eliminating the need for physical document submission, thus expediting the verification process.
- Biometric Verification: Facial biometrics allow real-time comparison of a user's selfie with their ID document, ensuring the person presenting the document is the genuine owner.
- Reduced manual intervention: Digital ID verification automates the process of document authentication, minimizing the need for manual review and speeding up the onboarding flow.
- Enhanced security: By verifying the authenticity of identity documents, digital ID verification reduces the risk of identity fraud and impersonation during the onboarding process.
An effective customer onboarding solution should possess the following key features:
- Robust security: The solution should incorporate advanced AI-powered identity verification technologies to ensure the legitimacy of user identities and safeguard against fraud.
- Seamless user experience: The onboarding process should be user-friendly, intuitive, and capable of handling various devices, ensuring a smooth and hassle-free experience for customers.
- Compliance and regulations: The solution must adhere to relevant regulatory requirements, using digital onboarding to address KYC and AML requirements, enabling businesses to meet compliance standards in different regions.
- Scalability and integration: An effective onboarding solution should be scalable to handle a growing user base and easily integrate into existing systems and workflows.
- Real-time verification: The ability to perform instant and real-time verification enables quick onboarding without compromising security.
- Customization: The solution should be customizable to cater to specific business needs, branding, and user preferences.
- Analytics and reporting: Access to insightful analytics and reporting helps businesses monitor performance, identify areas of improvement, and optimize the onboarding process over time.
Ready to get started?
Our identity experts are available to talk through your requirements, answer questions, and set up a demo.
